Restricted — administrators and moderators
Run the ticket system.
People, departments, routing rules, service levels, published content and the audit trail. Everything that decides how a ticket behaves before anybody works it.
An administrator or moderator role is required. Every action here is recorded.
Signed in as ·
User accounts, roles, access permissions, and authentication policies.
Operational departments, support teams, and membership assignments.
Automated ticket routing, response targets, and escalation matrices.
Published articles, system announcements, and help center resources.
Resolution analytics, SLA compliance metrics, and user feedback logs.
Global platform settings, security, and immutable audit logs.